Returns

We learned early on that going that extra inch can help your business tremendously. Buyer Satisfaction is #1.

• All domestic US returns accepted.
• Buyer will have to contact us within 14 Days after receiving the item.
• Refund given as Money Back or Credit depending on the item.
• Return shipping will be paid by your buyer.
• Additional return policy details: The buyer has 7 days to go back the item (the buyer pays shipping fees). The item will be refunded minus a 15% restocking fee and all shipping costs.

Aquarium Supplies (Dry Goods) Shipping

To reduce shipping costs, all aquarium supplies are shipped UPS, Fedex & USPS. Orders can ship from a couple of warehouses thoughout the country. We attempt to keep inventory local to you to keep shipping times and espense low. Our primary warehouses are in PA, TN and AZ. Most orders submitted by 2pm EST (Monday-Friday) are shipped same day. Orders Friday and over the weekend after 2pm EST will ship Monday unless it’s an item that ships our of a 24/7 warehouse. Aquarium supplies orders that are shipped UPS will be delivered Monday through Friday. USPS or FedEx will be delivered Monday through Saturday. We deliver pretty much anywhere in the domestic 48 within three to five business days but this isn’t guaranteed and depends on your zip-code.

International Shipping

We DO offer international shipping on some items. Shipping times can vary widely based on the size and weight of your items. Items can take anywhere from 2-5 weeks to be delivered based on the customs process of your country. All customers are responsable for their own import fees. Tracking information is supplied with every order. Customers must allow an extra week of processing time for some items.

Livestock Shipping (Fish, Corals & Live Rock)

To minimize stress and to verify optimum health, we attempt to delivery your livestock as quick as conceivable at a reasonable cost.

Corals will ship USPS Priority 2 Day if they’re very hard corals or small orders, Larger Coral orders or more sensitive Corals will ship USPS Express 1 Day.

Fish will ship USPS Express Saver 1 Day.

Live rock will ship depending on what’s ordered. Primo Deco for example needs overnighted, even as some rock like Real Reef Rock or Base Rock may also be shipped via UPS Ground. Depnding on what you order we can contact you with options to have it overnighted to your door or shipped airfreight to the closest airport. Airfreight is the cheaper option but it is all up to you the customer.

FAQ’s

Q: What about Shipping?
A: We do our best to get you your order as quick as conceivable with the least conceivable damage, that’s all that actually matters.

Q: How can I contact you?
A: The most suitable option is to message us through eBay or call 888-700-1012.

Feedback

At SaltwaterAquarium we strive to do things different. We aim to keep things simple and only sell products we currently own or have used previously. We are saltwater enthusiasts just like you, why would we sell you a product we would never buy ourselves? That’s just silly. There’s thousands of online stores, some who are cheaper, who simply try to sell anything and everything under the sun, they may be able to without reference to quality. Here at our eBay store we only sell items we know work and have great value. This does a couple of things for us.

• We know the products inside and out, because we use them in our reefs/tanks. We will have to be capable of answer any question you have.
• We hardly ever have complaints or returns because we do not sell the low end products with bad reviews that do not work.
• Setting up our store in this manner makes for a better overall experience for you the customer.

Contact Us

The best way to contact us is to message us on eBay or call us @ 888-700-1012.