Contact Us

Thank you for your business! We strive for a perfect 5 Stars in our Detailed Sellers Ratings! If you’re feeling you did not receive 5 star service, please contact us so we will unravel any issues.

(931) 879-1969: Office Hours 9:00am-4:30pm (Monday – Saturday) Central Standard Time

Payment

We accept PayPal most credit cards. PayPal payments are initiated through eBay’s Buy It Now button and should be completed at the time of purchase. For credit cards, you may also call us at 931-879-1969 and give us the required information (including a valid email address and phone number).

Sales tax will be charged on any orders shipped to Tennessee.

Shipping

NOTE:
All items with a declared value of $125.00 and above will require a signature upon delivery.
This is to prevent theft and to make sure that the package arrives to the right kind destination.

ORM-D (Hazardous materials) products should be shipped ground. This may cause an increase in transit time resulting in a delayed delivery.

Please take into accout, some of our products ship FedEx SmartPost. FedEx picks up the packages but your local USPS Post Office will deliver the package instead of FedEx. If you receive mail at a P.O. Box, please provide a P.O. Box as your primary address for FedEx SmartPost eligible products. If you’re unsure of the shipping method, please contact us via telephone for assistance.

Orders on a regular basis leave our warehouse within 2 business days. We ship items out Monday through Saturday. We do our best to ship all items in a timely manner, but now and again orders are delayed. This can also be because of manufacturer backorder or a miscalculation of stock on our part. If a complication occurs You are going to be notified quickly and given the option of a refund.

Please provide a physical address (not a PO Box) for large items.

Once your tracking number is received from our warehouse, it is going to appear on the transaction in your eBay account and You are going to be notified by email.

Canadian Buyers – If your item qualifies for GSP see below, differently Canada Customs requires Canadian recipients to pay applicable duties and taxes on every shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). These will be charged to you upon arrival.

International Buyers (GSP) – Packages are shipped internationally the usage of eBay’s Global Shipping Program. This means your shipping and customs fees will be calculated up front. All packages are shipped to a central location in america where eBay handles all processing for international shipment. You are going to be provided with complete tracking from our store to you. See
GSP terms & conditions.

Returns

We offer a 30-day Standard Return Policy on our eBay orders.

If you select to go back your product, you’ll arrange for this within 30 days of receiving it. To set up a return, email us and You are going to be provided with a return address. Returned products should be in their original, unopened package and should still be in new and unused condition. If you return your purchase You are going to be responsible for the price of shipping it back to the warehouse. You are going to be refunded the purchase price less any shipping fees incurred by us. A 15% restock fee may apply. Once the item has been received and inspected your return will be processed and completed.

In the unfortunate event that you receive a defective product or an item that used to be damaged all through shipping please call us and make allowance us to help. Depending on the situation we could possibly offer a refund, send a replacement, or direct you to the right kind manufacturer channels. Please contact us and give our customer Improve team the chance to unravel the problem instead of leaving negative feedback.